A Tech Giant
How our client used our services to navigate their cashflow challenges linked to rapid growth.
Case Details
Client Sector: Interactive Display
Client Size: $xxxM
Project Duration: 48 Months
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Introduction
Our client is a leading global technology company with an expansive portfolio that spans IT infrastructure, cloud solutions, data storage, edge computing, personal computers, and a comprehensive range of third-party products and accessories. Known for being a “one-stop shop” for their customers, their reputation is built on delivering tailored solutions that ensure scalability, continuity of supply, and world-class performance. Committed to their customer-centric approach, they sought a trusted partner to help them deliver consistent, tailored solutions in a fast-evolving, highly demanding marketplace.
About our client
As a global technology leader, our client empowers businesses to modernise operations, enhance productivity, and achieve sustainable growth. Recognising the rapid pace of digital transformation and the increasing complexity of managing their operations, they looked to form a meaningful partnership that could help them unlock new opportunities in the digital landscape.
To do this, they needed a robust and adaptable solution that would allow them to deliver value to their customers at every step. Their primary goal was to simplify their supply chain operations, scale efficiently, and provide an unmatched experience to their customers across the EMEA region.
Why did they need us?
Despite being an industry leader, the client faced several challenges stemming from the complexity of managing multiple direct vendor relationships. This created inefficiencies in their operations and made it harder to scale effectively. To overcome these hurdles, they sought a stable and experienced partner who could act as an aggregator to streamline their supply chain.
Their requirements were clear:
- A partner capable of planning demand, holding stock, and fulfilling orders across EMEA.
- A company with the infrastructure to handle Importer of Record (IOR) and local tax requirements throughout Europe.
- The ability to transact seamlessly in local currencies, meeting the financial needs of various jurisdictions.
- Strong IT capabilities to integrate directly with their systems and tools.
- Consolidated invoicing from one partner with consistent trade terms, simplifying financial processes.
- Dedicated account management and fulfilment teams to handle the day-to-day operations with precision and efficiency.
These challenges presented a significant opportunity: with the right partner, the client could simplify and scale their operations while maintaining the high level of service that their customers expected.
Why did they choose us?
The client chose us because of our vast experience in supply chain management and our proven track record of success. Having supported them in other areas of their business, we had already demonstrated our expertise and commitment to delivering results. Our ability to provide tailored solutions, combined with our extensive network and technical capabilities, made us the ideal choice to meet their complex requirements.
Our long-standing relationship with the client gave them confidence that we understood their business needs and could deliver solutions aligned with their strategic goals. With a proven performance history and the ability to operate seamlessly across EMEA, we were uniquely positioned to step in as their trusted partner.
What solution did we create?
Recognising the complexity and scale of the client’s needs, we assembled a dedicated project team to deliver a robust solution. Over a period of 12 weeks, we successfully enabled their business operations across 18 countries.
Our key actions included:
- Extending our country VAT registrations to handle local sales and IOR requirements, ensuring compliance with regional tax regulations.
- Onboarding over 100 suppliers, creating a streamlined process to manage their vendor relationships effectively.
- Implementing IT integration with the client’s EDI processes, ensuring seamless data exchange and communication between our systems.
- Establishing integration with the carrier network to provide real-time Track & Trace capabilities, enabling better visibility and control over shipments.
By taking a collaborative approach, we were able to address every aspect of their requirements, from planning and procurement to fulfilment and reporting. Our tailored solutions allowed us to act as an extension of their team, delivering the stability and scalability they needed.
What were the results?
Our partnership transformed the client’s operations, allowing them to focus on their core business activities while we managed the complexities of their supply chain. The results speak for themselves:
- Enhanced Operational Efficiency: We assumed responsibility for forecasting, planning, and procurement activities, providing the client with a seamless process that reduced administrative burdens.
- Improved Product Availability: With consolidated, real-time stock visibility and hourly inventory updates across the supply network, the client could consistently meet customer demand.
- Seamless Integration: The EDI/XML integration allowed for automatic order status updates, improving communication and transparency. The Track & Trace integration with the carrier network ensured accurate, real-time shipment updates.
- Simplified Vendor Onboarding: Our swift onboarding process allowed the client to quickly add new vendors to their supply chain, enabling them to respond rapidly to customer needs and market demands.
- Streamlined Financial Processes: By consolidating invoicing and offering consistent trade terms, we simplified their financial operations, reducing the complexity of managing multiple vendor relationships.
The impact of our collaboration extended beyond operational improvements. The client’s ability to scale efficiently meant they could better serve their customers, unlocking new opportunities for growth and innovation.
Our partnership with this leading global technology company highlights the value of collaboration in overcoming complex challenges. By acting as an aggregator and providing tailored solutions, we enabled the client to streamline their supply chain, improve efficiency, and achieve their strategic goals.
The results of our partnership demonstrate the power of expertise, innovation, and a shared commitment to excellence. Together, we’ve built a scalable, resilient supply chain that empowers the client to continue delivering best-in-class performance to their customers across EMEA and beyond.
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