Looking ahead, what are the biggest opportunities you see for business development in the supply chain sector over the next 12–18 months?

This is a difficult question to answer as global markets remain in a highly uncertain state. U.S. tariffs continue to shift, conflicts in Ukraine and Israel dominate headlines, and occasional disruptions in key supply chain routes such as Panama and Suez add further instability. All of this has created consumer caution, with many delaying buying decisions until 2026. The overall mood still feels like “let’s ride out the storm and prepare for 2026.” A resolution to one or both of the major conflicts, along with tariff clarity or removal, would go a long way in restoring optimism and could make 2026 the start of a real upturn.

How is Exertis Supply Chain Services adapting its approach to meet the evolving needs of global clients?

Exertis Supply Chain Services offers a wide range of solutions, but we are seeing a clear shift in client expectations. Rather than relying on a single service, clients increasingly want a global end-to-end partner like Exertis SCS to design and implement tailored solutions for their specific challenges. As a result, we are investing more time in consultancy services—gaining a full understanding of our clients’ processes, identifying pain points, and putting effective, practical fixes in place.

What role does innovation (e.g., digital tools, data-driven decision-making) play in driving growth and strengthening customer relationships?

Data-driven decision-making is absolutely critical. Supply chains involve multiple layers—from sourcing in Asia to production, logistics, warehousing, value-added fulfillment, finance, and e-commerce. Clients are under constant pressure to improve these areas. The real-time, accurate data that Exertis SCS captures and provides ensures that our customers can make the right decisions at the right time, with confidence.

In your view, what makes Exertis Supply Chain Services stand out in a competitive market?

Exertis SCS is built on many pillars— managed procurement, specialist services, product development and sourcing and managed e-commerce to name a few.

Combined with over 47 years of global supply chain experience, this breadth allows us to work closely with clients, understand their business models in depth, and then design and implement tailored solutions that deliver sustainable improvements and long-term success.

Finally, what advice would you give to companies looking to optimise their supply chain partnerships in today’s challenging environment?

The key word is “engage.” When customers are open and transparent about their current models, processes, and challenges, can focus on the critical problem areas and deliver sustainable solutions. One size does not fit all—every customer is different. But with nearly five decades of experience in delivering global supply chain solutions, chances are we’ve encountered a similar challenge before and already have the expertise to solve it.